Refund policy

Returns Policy

At Rumours & Runways, we want you to love every purchase. If something isn’t quite right, we’re here to help.

For change-of-mind returns, we offer store credit, subject to the conditions below.

This policy is provided in addition to your rights under Australian Consumer Law, which cannot be excluded. If an item has a fault or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the issue.

Change of mind returns

We’re happy to offer a store credit for eligible full-priced items returned within 28 days of delivery.

To be eligible, items must be:

  • unworn, unwashed and unaltered
  • in original condition
  • with tags attached
  • returned with original packaging where applicable

Please note, we do not accept change-of-mind returns on:

  • sale items
  • items purchased with a promotional code
  • earrings

Return postage costs are the responsibility of the customer, and original shipping charges are not refunded. We recommend using tracked post, as we cannot take responsibility for parcels lost in transit.

Approved returns will be issued as a Rumours & Runways store credit/gift card, valid for 3 year .

A note on colour and sizing

We do our best to display colours as accurately as possible, but colours may vary slightly between screens and devices.

If you have selected the wrong size or changed your mind about colour or style, we’re happy to help with a store credit where the return meets the conditions above.

Faulty items

We’re so sorry if your item arrives with a fault.

If you believe your item is faulty, please email hello@rumoursandrunways.com.au with:

  • your full name
  • order or invoice number
  • photos of the issue

Our team will review the item and may ask for it to be returned for assessment before confirming the appropriate remedy. A business is allowed to assess a product before providing a remedy.

Where an item has a minor problem, we may offer a repair or replacement within a reasonable time. Where an item has a major problem, you may be entitled to choose a refund or replacement.

Processing times

Once your return has been received, please allow 1–3 business days for change-of-mind returns to be processed.

For faulty item assessments, timeframes may vary depending on the nature of the issue, but we’ll keep you updated throughout the process.

Final note

We reserve the right to decline change-of-mind returns that do not meet the conditions above.

Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law.